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Have questions or comments? Please feel free to e-mail us at: solutions@itsonme.com.

How do I send an e-Gift Card?

1. Start by choosing a merchant. You can do this by clicking the "Create and Send an e-Gift Card" button on the top of the home page, or by clicking on a featured card, or by clicking on the "View All e-Gift Cards" button.

2. Once you have chosen a merchant, you will be brought to the Customization page, where you enter the details in. You will have a choice of delivery method- e-mail, Facebook, or mobile phone- and will need to provide appropriate sender information. You will also be asked to choose a gift amount, and will have the choice of choosing a pre-designed image, your own photo, or your own video. There is also space to enter a personal message, or if you can’t think of what to write, you can choose one of our message ideas.

3. After you have designed and personalized your e-Gift card, you will have the choice to add it to your cart, or purchase immediately. If you add it to your cart, you can create more cards and pay for all of them at the end. Once you are ready to pay, you will have the chance to review and edit your order if you wish. If you are satisfied with your order, click "Checkout."

4. Once you have clicked "Checkout", you will be re-directed to PayPal, where you must login and enter payment details.

5. Once your payment is processed, your e-Gift card will be sent to the recipient- usually within minutes of ordering!

How do I redeem an e-Gift card?
Redeeming your e-Gift card is easy! You can redeem it in store or online by either printing the e-Gift card out and bringing it to the store or using it to enter the e-Gift card number in at checkout, or you can load it on your mobile phone and present it to the cashier in store. It is not necessary to print the e-Gift card out if using online.

How long will it take for the e-Gift card to be delivered?
Your e-Gift card will be delivered once the payment is processed. In most cases, this happens within minutes of submitting payment information. If you choose to send the gift at a later date, your gift will not be sent until that date.

What does the e-Gift card look like when the recipient receives it?
If the e-Gift card is sent by e-mail, the recipient will receive a short message along with the e-Gift card you designed, your name, and the message you included. It will also contain the e-Gift card code and short instructions on how to redeem it.

If the e-Gift card is sent by mobile phone, the recipient will receive a text message stating that you have sent them an e-Gift card from ItsOnMe.com. The message will display the personalized e-Gift card you created, your name, the recipient’s name, and the personal message you included, and the e-Gift card code.

What if my e-Gift card gets lost or stolen?
The e-Gift card should be treated as cash. We are not responsible for lost or stolen e-Gift cards.